Privacy Policy

Last updated: November 9, 2025

Information We Collect

Contact Forms

When you submit our contact form or repair tip form, we collect:

• Name and email address (required fields)
• Subject line and message content
• Equipment model and technical details (for repair tips)
• Timestamp of submission

Analytics Data

We use Google Analytics to understand how visitors interact with our site. This includes:

• Pages visited and time spent on each page
• Geographic location (city/country level)
• Device and browser information
• Traffic source (how you found our site)

Article Feedback

When you rate articles as helpful or not helpful, we store:

• The article you rated
• Your rating (helpful/not helpful)
• Timestamp of your feedback

How We Use Your Information

Contact Information

• Respond to your inquiries and support requests
• Review and potentially publish repair tips (with attribution if provided)
• Improve our content based on feedback

Analytics Data

• Understand which content is most valuable to users
• Improve website performance and user experience
• Identify technical issues and areas for improvement

Information Sharing

We do not sell, rent, or share your personal information with third parties, except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety

Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: Website traffic analysis
• Hosting Provider: Website hosting and data storage

Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encrypted data transmission (HTTPS)
• Secure database storage
• Regular security updates and monitoring
• Limited access to personal information

Data Retention

• Contact submissions: Retained for 3 years
• Repair tips: Retained indefinitely (for community benefit)
• Analytics data: Retained according to Google Analytics retention settings
• Article feedback: Retained indefinitely (anonymous)

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent (where applicable)
• File a complaint with data protection authorities

Cookies and Tracking

We use cookies and similar technologies for:

• Website functionality and user experience
• Analytics and performance monitoring
• Remembering your preferences

You can control cookies through your browser settings, but this may affect website functionality.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

For questions about this privacy policy or your personal information, contact us at:

• Email: [email protected]
• Contact form: Contact Page